Warranty

Diago India warrants to the original purchaser of “Diago” products whose name appears on the product warranty card, that each Diago product shall be free from any manufacturing defects or any defects in workmanship for a period of seven (7) years from the date of purchase mentioned on the product warranty card and the invoice issued at the time of purchase. Aerators, spindles, cartridges carry a warranty of 2 years. Petty items like O-rings, rubber seal, washers, screws, plastic parts etc. are fragile in nature, thus damages caused to such items are not covered in warranty.

On receiving notice of such defects during the warranty period, the decision to either repair or replace the product remains with Diago India. If the defected part is repairable then the purchaser will be provided with a new part by the authorized retailer/dealer through whom the purchase was made. If the defect is beyond repair then a new piece will be provided by the authorized retailer in exchange of the defected product. In any of these cases, Diago India is not liable to get the repair/replacement done on site.

This warranty does not apply on damages due to usage of fluids other than water. In any case which is beyond control and unable to repair or replace the item due to discontinuation, the purchaser shall be entitled to get exchange with other model of the similar purchase price. The warranty period will expire automatically even if the product has not been fully used or installed during the warranty period for any reason whatsoever. Although internal quality standards protect Diago against unacceptable quality problems, it is still possible that a minor imperfection or surface blemish is spotted due to any random reason. All final decisions of quality remain exclusively in the discretion of Diago India. All warranty conditions and terms are subject to change without prior notice.